Welcome to Proreliefstore (“we,” “us,” or “Proreliefstore”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your information. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

We may collect and process various types of information, including:

• Personal Information: This includes your name, email address, shipping and billing addresses, phone number, and payment information when you place an order.
• Transaction Information: We collect details about the products you purchase, payment methods used, and other transaction details.
• Device Information: When you visit our website, we automatically collect certain information about your device, such as your IP address, browser type, referring/exit pages, and operating system.
• Usage Information: We may collect information about how you use our website, including the pages you visit, the links you click, and other actions you take.
• Cookies and Similar Technologies: We use cookies and similar technologies to track your preferences and actions on our website. You can control cookies through your browser settings.

We may use the collected information for various purposes, including:

• Fulfilling orders and providing customer support.
• Communicating with you about your orders, promotions, and updates.
• Analyzing and improving our website’s performance and user experience.
• Sending you marketing communications if you have opted in to receive them.
• Preventing fraudulent transactions and ensuring the security of our website.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties for specific purposes, including:

• Service Providers: We may share information with third-party service providers who assist us in running our business and providing services to you (e.g., payment processors, shipping partners).
• Legal Compliance: We may disclose information in response to a court order, subpoena, government investigation, or as required by law.

With your consent, we may use your personal information to send you marketing and promotional communications about our products, services, special offers, and events.

You can opt-out of receiving such communications at any time by following the instructions provided in the communication or contacting us directly.

If you no longer wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions in the communication or by contacting us directly.

We use cookies and similar technologies to collect non-personal information about your interactions with our website. Cookies help us improve your browsing experience, remember your preferences, and understand how you use our website. You can manage your cookie preferences through your web browser settings.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is entirely secure, and we cannot guarantee the absolute security of your data.

You have the right to access, update, or delete your personal information stored by us. If you wish to exercise any of these rights or have any questions regarding our Privacy Policy, please contact us using the information provided below.

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to have the data removed.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.